How we work

Our customer engagement model is designed to ensure smooth, transparent collaboration from the initial consultation through project completion, with a focus on clear communication, proactive management, and continuous improvement.

01
Free consultation

We begin with a free 30–60 minute discovery call to understand your business, challenges, and goals. This high-level discussion helps us explore how Orion's Belt can best support your objectives. If necessary, we follow up with a brief, targeted questionnaire to refine our understanding.

02
Proposal Development

Based on our initial consultation, we provide a clear proposal outlining the scope, deliverables, and costs. Once we agree on the proposal, we'll finalize the details and move forward with your project. Our goal is to keep the process as straightforward as possible so we can focus on delivering value quickly.

03
Project Kick-Off

The kick-off sets the tone for the project. At this stage, we'll go over the detailed project plan, agree on project milestones and a proposed timeline, establish clear communication channels, and set up regular check-ins to ensure seamless collaboration throughout the process.

04
Quality Assurance

We value your trust and want to ensure our work is of the highest possible quality. Regular internal reviews and client feedback loops help us deliver solutions that meet your expectations. Our goal is to maintain excellence throughout the project lifecycle.

05
Knowledge Transfer

We want you to feel confident with the solutions we create. That’s why we provide clear, straightforward documentation and offer practical training sessions to help your team take full ownership. Our goal is to leave you with tools you can easily manage and adapt as your needs evolve.

06
Ongoing Support

While we aim to set you up to fully own your solutions, we're always here if you need us. Whether it's occasional check-ins, strategic advice, or ongoing support, we're ready to help you keep things running smoothly as your business grows.

How we can work together

Pay as you go

Flexible and commitment-free, this option offers you access to our expertise on your terms. This model is perfect for businesses with specific, short-term needs or those wanting to test the waters before diving into a longer engagement.

  • Ideal for specific tasks or short-term projects
  • Free initial consultation to assess needs and scope
  • Flat hourly rate for all services
  • Flexible engagement with no long-term commitment
Fixed-price project

When you have a clear vision and defined goals, this option offers peace of mind and financial predictability. This model is ideal for larger, well-scoped initiatives where you want to know exactly what you're getting and how much it will cost upfront.

  • Ideal for well-defined, larger scale projects
  • Free initial consultation to assess needs and scope
  • Upfront pricing based on estimated hours and complexity
  • Structured milestones and payment schedule
Monthly partnership

For businesses seeking consistent support and ongoing improvement, our monthly partnership plan provides a steady hand to guide your operational transformation. This option offers the benefits of a dedicated team without the overhead of full-time hires.

  • Perfect for clients without internal operations or data teams
  • Free initial consultation to assess needs
  • Set number of hours per month at a discounted rate
  • Consistent access to our expertise and support
Want to learn more?

Contact us