Our customer engagement model is designed to ensure smooth, transparent collaboration from the initial consultation through project completion, with a focus on clear communication, proactive management, and continuous improvement.
We begin with a free 30–60 minute discovery call to understand your business, challenges, and goals. This high-level discussion helps us explore how Orion's Belt can best support your objectives. If necessary, we follow up with a brief, targeted questionnaire to refine our understanding.
Based on our initial consultation, we provide a clear proposal outlining the scope, deliverables, and costs. Once we agree on the proposal, we'll finalize the details and move forward with your project. Our goal is to keep the process as straightforward as possible so we can focus on delivering value quickly.
The kick-off sets the tone for the project. At this stage, we'll go over the detailed project plan, agree on project milestones and a proposed timeline, establish clear communication channels, and set up regular check-ins to ensure seamless collaboration throughout the process.
We value your trust and want to ensure our work is of the highest possible quality. Regular internal reviews and client feedback loops help us deliver solutions that meet your expectations. Our goal is to maintain excellence throughout the project lifecycle.
We want you to feel confident with the solutions we create. That’s why we provide clear, straightforward documentation and offer practical training sessions to help your team take full ownership. Our goal is to leave you with tools you can easily manage and adapt as your needs evolve.
While we aim to set you up to fully own your solutions, we're always here if you need us. Whether it's occasional check-ins, strategic advice, or ongoing support, we're ready to help you keep things running smoothly as your business grows.
Flexible and commitment-free, this option offers you access to our expertise on your terms. This model is perfect for businesses with specific, short-term needs or those wanting to test the waters before diving into a longer engagement.
When you have a clear vision and defined goals, this option offers peace of mind and financial predictability. This model is ideal for larger, well-scoped initiatives where you want to know exactly what you're getting and how much it will cost upfront.
For businesses seeking consistent support and ongoing improvement, our monthly partnership plan provides a steady hand to guide your operational transformation. This option offers the benefits of a dedicated team without the overhead of full-time hires.